Terms and Conditions - MTH Removals

These conditions outline the rights, responsibilities, and obligations of all parties involved in this Agreement. In this document, 'you' or 'your', refers to the Customer, while 'we,' 'us,' or 'our' refers to MTH Removals. These terms and conditions can be changed or amended only with prior written agreement. Please pay special attention to Clauses 4, 9, 10, 11, and 12, which outline our liability for loss of or damage to goods and property.

1.1 Our quotation, unless explicitly stated otherwise, does not include customs duties, inspections, fees, or taxes payable to government bodies. It does include our acceptance of Full Value Liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3, and the provisions in Clauses 4, 9, 10, 11, and 12.

1.2 We reserve the right to change the price or impose additional charges if circumstances arise that were not considered when preparing the quotation and confirmed by us in writing. Such circumstances include:

1.2.1 You don’t accept our written quotation within 28 days, or the work isn’t done or completed within three months.

1.2.2 Our costs change due to currency fluctuations, taxation changes, or freight charges beyond our control.

1.2.3 The work is done on a Saturday, Sunday, Public Holiday, or outside normal hours (08:00-18:00hrs) at your request.

1.2.4 Goods are collected or delivered above the ground floor or first upper floor at your request.

1.2.5 You collect some or all the goods from our warehouse, and we charge for handing them over.

1.2.6 Additional services are provided, including moving or storing extra goods (these conditions apply to such work).

1.2.7 Stairs, lifts, or doorways are inadequate for moving goods without mechanical equipment or structural alteration, or the approach is unsuitable for our vehicles to load/unload within 20 meters of the doorway.

1.2.8 We must pay parking or other fees to perform services on your behalf.

1.2.9 Delays or events outside our control extend the time or resources needed to complete the work.

1.2.10 We agree in writing to increase our liability limit in clause 9.1.1.

1.3 Adjusted charges will apply in such circumstances and are payable.

2.1 Unless agreed upon in writing, we won’t:

2.1.1 Dismantle or assemble unit or system furniture (flat pack), fitments, or fittings.

2.1.2 Disconnect, re-connect, dismantle, or re-assemble appliances, fixtures, fittings, or equipment.

2.1.3 Handle fitted floor coverings.

2.1.4 Move items from a loft unless properly lit, floored, and safe access is provided.

2.1.5 Move or store excluded items listed under Clause 5.

2.2 Our staff aren’t authorized or qualified for such tasks. We recommend hiring a qualified person for these services.

3.1 You are solely responsible to:

3.1.1 Declare the value of goods in writing to us before the move, as determined by MTH Removals. If the value of removed or stored goods is higher than declared, our liability under clause 9.1 will be reduced accordingly.

3.1.2 Obtain necessary documents, permits, permissions, licenses, and customs documents at your expense.

3.1.3 Be present or represented during collection and delivery.

3.1.4 Ensure authorized signatures on agreed documents confirming collection or delivery.

3.1.5 Ensure nothing should be left behind, and nothing is taken in error.

3.1.6 Protect goods in unoccupied/unattended premises or when others are present.

3.1.7 Stabilize appliances or electronic equipment before removal.

3.1.8 Defrost and clean refrigerators and freezers, as we aren’t responsible for contents.

3.1.9 Provide a contact address for correspondence during removal/storage.

3.2 We’re not liable for the loss or damage resulting from your failure to fulfill these responsibilities, except for negligence or breach of contract on our part.

4.1 We’re responsible for delivering your goods undamaged. “Undamaged” means the same condition as when packed or prepared for transportation/storage.

4.2 If we pack goods, we’re responsible for delivering them undamaged as they were immediately prior to packing.

4.3 Our liability for breach of Clause 4.1 and 4.2 is subject to Clauses 9, 11, and 12.

4.4 Our liability to compensate you for breach of Clauses 4.1 and 4.2 is limited by Clauses 9 and

11 unless due to negligence or breach of contract on our part.

4.5 If you don’t provide a declaration of value or require Full Value Liability under clause 9.1, we’re not liable under Clauses 4.1 and 4.2, unless due to negligence or breach of contract on our part.

4.6 Our liability is determined by Clauses 9 and 11, with any increase agreed in writing.

4.7 If the declared value exceeds coverage in clause 9.1 without prior agreement, the insurance is invalid.

5.1 Items must not be submitted without prior written agreement. Items listed under 5.1.1 may present risks, and 5.1.2-5.1.6 carry risks requiring your own arrangements for transport/storage.

5.2 If we agree to remove such goods, we’re not liable except for negligence or breach of contract.

5.3 If you submit such goods without our knowledge, they’ll be available for collection. Unclaimed goods may be disposed of, and you’re liable for related costs.

By entering this Agreement, you guarantee that:

6.1.1 Goods are your property, or

6.1.2 Owners/interested parties have authorized you, aware of these conditions.

6.1.3 You’ll pay for damages/costs due if 6.1.1 or 6.1.2 is untrue.

7.1 Postponement/cancellation incurs fees based on notice given:

7.1.1 More than 10 working days before: No charge.

7.1.2 Between 5-10 working days: Up to 30% of removal charge.

7.1.3 Less than 5 working days: Up to 60% of removal charge.

7.1.4 Within 24 hours: Up to 75% of removal charge.

7.1.5 On the day or after work starts: Up to 100% of charges.

7.2 Cancellation/Postponement Waiver may apply if paid in advance and communicated by 17:00 on the preceding Working Day.

8.1 Payment by cleared funds is due before removal/storage.

8.1.2 You can’t withhold part of the agreed price.

8.1.3 Overdue sums incur daily interest at 4% above Bank of England base rate.

9.1 Full Value Liability:

9.1.1 With a value declaration, and subject to clause 3.1.1, our liability for loss/damage is determined by Clauses 9.1.2, 9.1.3, and 11, capped at £20,000 per van and £40,000 per lorry, unless higher coverage agreed.

9.1.2 Our liability is repair/replacement cost, considering age/condition before loss/damage.

9.1.3 For lost/damaged items in pairs/sets, liability is replacement cost for that item alone.

9.2 Limited Liability:

9.2.1 No value declaration or Full Value Liability: Liability for loss/damage due to negligence/breach is capped at £40 per item.

9.2.2 Liability due to negligence/breach is repair/replacement cost, considering age/condition before loss/damage.

9.3 International Removals

9.3.1 Full Value Liability requires a detailed valuation. Other provisions of Clause 9.1 apply.

9.3.2 No liability for customs actions unless negligence/breach.

9.3.3 No liability in certain countries unless negligence/breach (listed countries in quotation).

9.4 Our Liability

9.4.1 While in our possession, we’re liable for loss/damage caused by negligence/breach or Subcontractor packing failure.

9.4.2 Item defined as content of container or any moved/stored object.

10.1 Liability for damage to property (not goods) is limited:

10.1.1 Damage due to negligence/breach: We’ll repair damaged area.

10.1.2 Damage from following your instructions: We’re not liable.

10.1.3 Damage claim notice must be timely and fundamental.

11.1 Limited Liability excludes loss/damage due to fire/explosion (unless negligence/breach).

11.2 Both Liability types exclude specific goods and circumstances outlined in Clause 11.2-11.3.14.

12.1 Notify visible loss/damage at delivery.

12.2 If you collect, notify at handover.

12.3 Notify claims in writing within 7 days of discovery (or reasonable diligence). Extendable with written request.

13.1 We’re not liable for delays unless negligence/breach.

13.2 If we can’t deliver, we store it at your expense.

We can withhold/dispose of goods until all charges are paid, including.

 amounts paid on your behalf. You’re liable for storage costs.

Unresolved disputes may be referred to an arbitrator appointed by the Chartered Institute of Arbitrators.

We can subcontract, but these conditions apply.

We choose method/route, unless agreed otherwise. Other customers’ items may share space.

We provide info in good faith, but it’s your responsibility to verify.

The contract is governed by the law of the company’s location.

Update us with correspondence address changes. Notices sent to last recorded address.

Our list/receipt is accurate unless errors reported within 10 days.

Storage charges reviewed periodically, with 3 months’ notice for increases.

Unpaid charges allow us to sell/dispose of goods after notice.

We won’t end the contract if payments are up to date. You need 10 days’ notice to terminate storage, with charges paid up to that date.